# Melon Help Center

> Need help slicing the Melon? Check out our Knowledge Base for support 🍉

## Fixing Splits

- [How to reconnect a disconnected bank account](https://help.getmelon.io/en/articles/7866255-how-to-reconnect-a-disconnected-bank-account.md): Sometimes a bank account may disconnect from Plaid due to changes in their software. These steps will users reconnect their bank.
- [How to reconnect Chase account to Melon](https://help.getmelon.io/en/articles/7861348-how-to-reconnect-chase-account-to-melon.md): How to reconnect a Chase bank account when it doesn't properly connect to Plaid
- [Verifying bank account with a micro-deposit](https://help.getmelon.io/en/articles/8029236-verifying-bank-account-with-a-micro-deposit.md): Using micro-deposits to link your bank account to Melon
- [Navy Federal Credit Union not supported](https://help.getmelon.io/en/articles/8137621-navy-federal-credit-union-not-supported.md): For Melon users banking with Navy Federal Credit Union
- [What are pending splits?](https://help.getmelon.io/en/articles/8982357-what-are-pending-splits.md): Why splits may be pending and how to \(re-\)activate them
- [🧾 Failed Payout — “Something went wrong here with either the sender or the recipient’s bank account.”](https://help.getmelon.io/en/articles/12804169-failed-payout-something-went-wrong-here-with-either-the-sender-or-the-recipient-s-bank-account.md): how to handle this failed payout status.

## Getting started with Melon 🍉

- [What is Melon?](https://help.getmelon.io/en/articles/8986654-what-is-melon.md): What is Melon and why should I use it for payments?
- [Connect a bank account to Melon](https://help.getmelon.io/en/articles/8987100-connect-a-bank-account-to-melon.md): How to successfully link your bank account
- [Create a Split](https://help.getmelon.io/en/articles/8987246-create-a-split.md): How to set up a split and invite creators, referrals, and additional participants
- [Navigating the Melon dashboard](https://help.getmelon.io/en/articles/8987327-navigating-the-melon-dashboard.md): Learn the basics of the Melon dashboard to maximize your automatic payments
- [Update your KYC info on Melon](https://help.getmelon.io/en/articles/8987119-update-your-kyc-info-on-melon.md): How to complete your KYC details in the Melon settings
- [Create a Referral/Third-Party Split](https://help.getmelon.io/en/articles/8987249-create-a-referral-third-party-split.md): How to add a referral recipient to a split
- [Melon for Creators](https://help.getmelon.io/en/articles/8987273-melon-for-creators.md): How creators are invited and experience the Melon dashboard
- [Melon for Additional Participants/Referrals](https://help.getmelon.io/en/articles/8987316-melon-for-additional-participants-referrals.md): How third-parties are invited and experience the Melon dashboard
- [How to become a Melon affiliate](https://help.getmelon.io/en/articles/8507342-how-to-become-a-melon-affiliate.md): Make money for referring agencies to Melon
- [Melon weekly transaction reports](https://help.getmelon.io/en/articles/8986726-melon-weekly-transaction-reports.md): What are the weekly reports I receive from Melon?
- [How the flow of funds works on Melon](https://help.getmelon.io/en/articles/8986666-how-the-flow-of-funds-works-on-melon.md): When creators get charged and split recipients get paid out
- [What tax and business documentation does Melon require?](https://help.getmelon.io/en/articles/7861465-what-tax-and-business-documentation-does-melon-require.md): A list of all of the info we need about your agency to process splits
- [Melon for non-US/Canada agencies](https://help.getmelon.io/en/articles/9020125-melon-for-non-us-canada-agencies.md): How to use Melon as an international agency
- [Using Melon as a Canadian Creator – Wise US Bank Account Setup](https://help.getmelon.io/en/articles/11994736-using-melon-as-a-canadian-creator-wise-us-bank-account-setup.md): If you’re a creator in Canada, there’s one key step to make Melon work for you: you’ll need a Wise US bank account.
- [Automated Invoicing with Melon](https://help.getmelon.io/en/articles/12005317-automated-invoicing-with-melon.md): Set up automatic invoicing in Melon to manage creator payments, send reminders, and let them pay easily via one secure link

## FAQ

- [How does Melon handle insufficient funds?](https://help.getmelon.io/en/articles/8007877-how-does-melon-handle-insufficient-funds.md): Melon's policy on recouping payouts impacted by insufficient funds in a creator's bank account
- [How do I edit a split on Melon?](https://help.getmelon.io/en/articles/8065648-how-do-i-edit-a-split-on-melon.md): Making changes to split details
- [How does payout timing work on Melon?](https://help.getmelon.io/en/articles/7879269-how-does-payout-timing-work-on-melon.md): The timing for Melon charges and payouts
- [How do I get in touch with Melon support?](https://help.getmelon.io/en/articles/8069672-how-do-i-get-in-touch-with-melon-support.md): How to contact the Melon team with questions or concerns
- [What is a Referral Split?](https://help.getmelon.io/en/articles/8136980-what-is-a-referral-split.md): Using Melon to pay out referral partners
- [What is a multi-participant split?](https://help.getmelon.io/en/articles/8137622-what-is-a-multi-participant-split.md): How to add multiple recipients to a split
- [How do I change bank accounts on Melon?](https://help.getmelon.io/en/articles/8272640-how-do-i-change-bank-accounts-on-melon.md): How to easily change the bank account you have on file with Melon
- [How does Melon work?](https://help.getmelon.io/en/articles/8358228-how-does-melon-work.md): How charges and payouts work on Melon
- [What email communications does Melon send?](https://help.getmelon.io/en/articles/8461640-what-email-communications-does-melon-send.md): A list of scenarios and the emails that Melon sends users about them
- [Melon Charge Dispute Policy](https://help.getmelon.io/en/articles/10524792-melon-charge-dispute-policy.md): Understanding Charge Disputes with Melon
- [Understanding Your 1099 Tax Forms with Melon \[2024 Tax Season\]](https://help.getmelon.io/en/articles/10543097-understanding-your-1099-tax-forms-with-melon-2024-tax-season.md): At Melon, we partner with Stripe to provide tax reporting and ensure compliance with IRS requirements. If you’ve earned $5,000 or more on Melon in a calendar year, you may receive a 1099 form for t...