# Melon Help Center

> Need help slicing the Melon? Check out our Knowledge Base for support 🍉

## Fixing Splits

- [How to reconnect Chase account to Melon](https://help.getmelon.io/en/articles/7861348-how-to-reconnect-chase-account-to-melon.md): Moved to: How do I reconnect a disconnected bank account?

## Getting started with Melon 🍉

- [What is Melon?](https://help.getmelon.io/en/articles/8986654-what-is-melon.md): Melon collects an agency's share of a creator's earnings automatically. You agree a percentage, Melon works out what is owed from the creator's real platform ea
- [How do I navigate the Melon dashboard?](https://help.getmelon.io/en/articles/8987327-how-do-i-navigate-the-melon-dashboard.md): Splits are listed down the left, filtered by the tabs at the top. Your totals and payout controls are on the right. Clicking a split opens its full detail view.
- [How do I update my KYC info?](https://help.getmelon.io/en/articles/8987119-how-do-i-update-my-kyc-info.md): Go to Settings → Verification and complete or correct the details there. KYC must be finished before Melon can pay you — money cannot be sent to an unverified a
- [Melon for creators](https://help.getmelon.io/en/articles/8987273-melon-for-creators.md): Melon collects your agency's agreed share of your earnings so you do not have to send payments manually. You keep your own bank account and your own platform lo
- [Melon for additional participants](https://help.getmelon.io/en/articles/8987316-melon-for-additional-participants.md): If you have been added to a split as an extra participant — an account manager, a second agency account, a referral partner — Melon pays you your percentage dir
- [How do I become a Melon affiliate?](https://help.getmelon.io/en/articles/8507342-how-do-i-become-a-melon-affiliate.md): Melon's affiliate programme pays you a percentage of Melon's revenue from agencies you refer. It is separate from referral splits, which pay you from an agency'
- [What are the weekly transaction reports?](https://help.getmelon.io/en/articles/8986726-what-are-the-weekly-transaction-reports.md): A weekly summary of what Melon charged, collected and paid out across your splits. It covers the week ending at the payout cutoff — Thursday at 19:00 UTC — and
- [What tax and business documentation does Melon need?](https://help.getmelon.io/en/articles/7861465-what-tax-and-business-documentation-does-melon-need.md): Enough to verify your identity and meet US tax reporting rules: legal name, date of birth, address and a tax identification number. Businesses also provide enti
- [Can agencies outside the US and Canada use Melon?](https://help.getmelon.io/en/articles/9020125-can-agencies-outside-the-us-and-canada-use-melon.md): Yes, provided you can receive money into a US bank account. Melon moves money over the US ACH network, so a US account is the requirement — not a US address or

## FAQ

- [How does payout timing work on Melon?](https://help.getmelon.io/en/articles/7879269-how-does-payout-timing-work-on-melon.md): Moved to: How does money move through Melon?
- [How does Melon work?](https://help.getmelon.io/en/articles/8358228-how-does-melon-work.md): Moved to: What is Melon?

## Connecting platforms

- [How do I connect a Fansly account?](https://help.getmelon.io/en/articles/16448148-how-do-i-connect-a-fansly-account.md): Go to Settings → Integrations, find Fansly and click connect, then enter the creator's Fansly username and password. Fansly emails a verification code, which yo
- [How do I connect FansMetric?](https://help.getmelon.io/en/articles/16448149-how-do-i-connect-fansmetric.md): Go to Settings → Integrations and choose Connect OnlyFans Page via FansMetric. Your FansMetric account must already have at least one creator in it — the connec
- [How do I connect an OnlyFans page?](https://help.getmelon.io/en/articles/16448150-how-do-i-connect-an-onlyfans-page.md): Two routes. OnlyFans Direct connects the page to Melon itself. FansMetric connects through an account you already hold with FansMetric. Both are set up in Setti
- [How do I connect a SextPanther account?](https://help.getmelon.io/en/articles/16448151-how-do-i-connect-a-sextpanther-account.md): Go to Settings → Integrations, find SextPanther and click connect, then enter the creator's SextPanther email or phone number and password. The connection takes
- [How do I view or remove a platform connection?](https://help.getmelon.io/en/articles/16448152-how-do-i-view-or-remove-a-platform-connection.md): Settings → Integrations lists every connected account, which split each one feeds, and its current state. You can reconnect or disconnect any account from its r
- [What does "needs reauthentication" mean?](https://help.getmelon.io/en/articles/16448153-what-does-needs-reauthentication-mean.md): The platform signed Melon out, so that account has stopped syncing. Click Reconnect on the account's row in Settings → Integrations and sign in again. Nothing i

## Splits and rates

- [Cashout or earnings — which split should I use?](https://help.getmelon.io/en/articles/16448154-cashout-or-earnings-which-split-should-i-use.md): Use an earnings split if you bill on a regular cycle regardless of when the creator withdraws. Use a cashout split if you bill against withdrawals, so you are o
- [What is the Cashouts tab?](https://help.getmelon.io/en/articles/16448155-what-is-the-cashouts-tab.md): A record of every cashout Melon detected for a split, and what it did with each one. Use it to reconcile Melon's view against what the creator actually withdrew
- [How do I create a split?](https://help.getmelon.io/en/articles/8987246-how-do-i-create-a-split.md): Click Create split at the bottom of your dashboard and answer six questions: which platform, how the balance should accrue, when Melon should charge, which acco
- [How do I create a referral or third-party split?](https://help.getmelon.io/en/articles/8987249-how-do-i-create-a-referral-or-third-party-split.md): Click Create split, choose Referral Split at the first step, then pick the split it draws from and set the partner's percentage. They receive an invite and are
- [How do I edit a split?](https://help.getmelon.io/en/articles/8065648-how-do-i-edit-a-split.md): Open the split and use Edit Split Details on the Details tab. You can change the name and dates directly; changing participant percentages sends a request to th
- [Can one creator have several splits?](https://help.getmelon.io/en/articles/16448157-can-one-creator-have-several-splits.md): Yes. A creator running several pages can have a separate split for each — different platforms, different rates, different schedules. Melon consolidates their bi
- [What is a multi-participant split?](https://help.getmelon.io/en/articles/8137622-what-is-a-multi-participant-split.md): A split with more than two parties — for example an agency and the account manager who runs that page. Each participant has their own percentage and is paid dir
- [What are pending splits?](https://help.getmelon.io/en/articles/8982357-what-are-pending-splits.md): Splits that cannot charge yet. Either the creator has not finished accepting the invite, or an active split has hit a problem that stops charges. The Pending ta
- [What is a referral split?](https://help.getmelon.io/en/articles/8136980-what-is-a-referral-split.md): A way to pay someone a percentage of your agency's earnings from a split — a referral partner, or an outsourced chat team. It is private: only your agency and t
- [How do tiered rates work?](https://help.getmelon.io/en/articles/16448158-how-do-tiered-rates-work.md): A tiered rate changes your percentage as the creator's monthly earnings grow. Each tier has a threshold and a percentage, and the rate applies marginally — only

## Billing and charge schedules

- [How does automated invoicing work?](https://help.getmelon.io/en/articles/12005317-how-does-automated-invoicing-work.md): Melon calculates what each creator owes, issues the invoice on your schedule, sends it by email and text, and chases it if it goes unpaid. Creators pay by bank
- [What happens if a creator disputes a charge?](https://help.getmelon.io/en/articles/10524792-what-happens-if-a-creator-disputes-a-charge.md): The disputed amount is pulled back from the agency while the creator's bank decides. Melon notifies both parties when a dispute opens and again when it closes,
- [When does Melon charge my creators?](https://help.getmelon.io/en/articles/16448160-when-does-melon-charge-my-creators.md): It depends on the split's charge schedule. Cashout splits charge when a cashout is detected. Earnings splits charge on a fixed cycle you pick when you create th
- [How does invoicing work for a creator with several pages?](https://help.getmelon.io/en/articles/16448161-how-does-invoicing-work-for-a-creator-with-several-pages.md): Melon consolidates them. A creator on several splits with your agency gets one invoice and one charge covering all of them, itemised per page. They pay once; yo
- [What emails and texts does Melon send?](https://help.getmelon.io/en/articles/8461640-what-emails-and-texts-does-melon-send.md): Melon emails agencies and creators about splits, charges, invoices, banking and payouts. Texts are sent for a smaller set, and most are opt-in. There is no "cha
- [How does money move through Melon?](https://help.getmelon.io/en/articles/8986666-how-does-money-move-through-melon.md): Melon charges the creator, holds the funds while the transfer clears, then pays your agency on a weekly cycle. From charge to money in your account is typically
- [What happens if a creator does not have enough money?](https://help.getmelon.io/en/articles/8007877-what-happens-if-a-creator-does-not-have-enough-money.md): Melon charges 80% of what is available in the account rather than failing the whole charge, and carries the shortfall forward as a balance. What happens next de
- [What is the Invoices tab?](https://help.getmelon.io/en/articles/16448162-what-is-the-invoices-tab.md): A per-period record of what was invoiced on an earnings split. Each row is a frozen statement for one billing period showing the earnings it covered and the amo
- [How do creators pay an invoice?](https://help.getmelon.io/en/articles/16448163-how-do-creators-pay-an-invoice.md): They open the payment link Melon sends and pay by bank or card. No Melon account and no login are required — the link works on its own, and the same link works
- [Can creators pay by card?](https://help.getmelon.io/en/articles/16448164-can-creators-pay-by-card.md): Yes. A creator can save a card as their payment method, and Melon can fall back to it when a bank charge is not possible. Card payments carry a processing fee o
- [How does the start date affect billing?](https://help.getmelon.io/en/articles/16448165-how-does-the-start-date-affect-billing.md): The start date decides when accrual begins — not which day you get billed. The billing day comes from the charge schedule, and the first charge lands at the fir
- [Why does some deposit money show as unsplit?](https://help.getmelon.io/en/articles/16448166-why-does-some-deposit-money-show-as-unsplit.md): Melon saw money arrive in the creator's bank but has not attributed it to a split yet. It shows as "Will be split soon" rather than being dropped, so the money

## Payouts and banking

- [Can Canadian creators use Melon?](https://help.getmelon.io/en/articles/11994736-can-canadian-creators-use-melon.md): Yes, using a Wise US bank account. Melon moves money over the US ACH network, so a Canadian creator needs US account details — Wise provides them free.
- [How do I change bank accounts?](https://help.getmelon.io/en/articles/8272640-how-do-i-change-bank-accounts.md): Go to Settings, connect the new account, then set it as the one Melon uses. Connect the new account before removing the old one so there is never a gap where Me
- [How do I connect a bank account?](https://help.getmelon.io/en/articles/8987100-how-do-i-connect-a-bank-account.md): Click Connect your account on the connect-bank screen and sign in to your bank through the secure connection window. Most accounts are usable immediately; some
- [Why did my payout fail?](https://help.getmelon.io/en/articles/12804169-why-did-my-payout-fail.md): Because the sending or receiving bank rejected the transfer. The money is not lost — it stays in your Melon balance and goes out on the next payout run once the
- [How do I verify my bank with a micro-deposit?](https://help.getmelon.io/en/articles/8029236-how-do-i-verify-my-bank-with-a-micro-deposit.md): Melon sends two small deposits to your account, and you confirm the amounts to prove you own it. The deposits take one to two business days to arrive, and the a
- [Does Melon work with Navy Federal Credit Union?](https://help.getmelon.io/en/articles/8137621-does-melon-work-with-navy-federal-credit-union.md): Yes for receiving payouts and being charged. No if the split relies on bank-deposit detection to spot cashouts — Navy Federal's transaction feed is not reliable
- [How do I reconnect a disconnected bank account?](https://help.getmelon.io/en/articles/7866255-how-do-i-reconnect-a-disconnected-bank-account.md): Open the prompt on your dashboard or go to Settings, then click through to reconnect and sign in to your bank again. Nothing is lost — history, splits and balan

## Taxes and support

- [Understanding your 1099 tax forms](https://help.getmelon.io/en/articles/10543097-understanding-your-1099-tax-forms.md): If you received money through Melon during the tax year and met the reporting threshold, you get a 1099. Forms for the 2025 tax year were issued in early 2026 a
- [How do I contact Melon support?](https://help.getmelon.io/en/articles/8069672-how-do-i-contact-melon-support.md): Email support@getmelon.io, or start a chat from the help centre or the Melon dashboard. Chat is the fastest route during business hours.