If you see this error under a failed payout:
Something went wrong here with either the sender or the recipient’s bank account. Please contact Melon support.
You can email [email protected] or use the chat bubble below.
Don’t worry — this is usually easy to fix.
Why this happens
This issue typically occurs when:
The user’s bank has blocked ACH debits or deposits, or
The user disputed a charge or told their bank it was unauthorized.
In some cases, when a debit is attempted without Stripe’s ACH company IDs, the bank may automatically dispute it and block the account for future Stripe use.
How to fix it
Email your bank (the split initiator — usually the model) must ask their bank to allow ACH debits and deposits from the following company IDs. Be sure to CC [email protected] on the email as well. You can copy and paste this message:
Hello,
I would like to authorize future debits and deposits from the following ACH company IDs:
1800948598 – Stripe Payments Company
4270465600 – Stripe Payments Company
Please make sure my bank accounts are not automatically rejecting the sending or receiving of money through these identifiers.
Here is my bank account number: {{your_bank_account_number}}
Here is my routing number: {{your_routing_number}}
Account holder name: {{first_and_last_name}}Forward your email and the bank's response to [email protected] so we can verify the fix on our end with Stripe.
Need help?
If you’re unsure what to say or how to reach your bank, just message us using the chat bubble below — we’ll walk you through it.