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How to reconnect a disconnected bank account
How to reconnect a disconnected bank account

Sometimes a bank account may disconnect from Plaid due to changes in their software. These steps will users reconnect their bank.

Melon Support avatar
Written by Melon Support
Updated over a week ago

If you or one of your clients' bank accounts becomes disconnected from Melon, you'll automatically receive an email about the affected split(s) like the one below. It will only take a couple of minutes to reconnect the bank account to Melon!


Instructions

Step 1:

Instruct the creator with the disconnected bank account to log into their Melon dashboard using the login info they used during onboarding

Note: click "I already have an account" to log in

Step 2:

Click the Gear icon at the top right corner of your dashboard

Step 3:

Click on the "Banks" tab and select "Reconnect account". This will prompt the user to reconnect to Plaid. Log into Plaid using your bank credentials.


Once Plaid confirms your account is connected, you're all set! πŸŽ‰

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