Email [email protected], or start a chat from the help centre or the Melon dashboard. Chat is the fastest route during business hours.
What to include
Support can help much faster with:
The split name or the creator's handle.
The date the problem occurred.
The amount, if money is involved.
What you expected, and what happened instead.
Things you can do yourself
Several things that used to need support are now self-serve:
Changing a split name or start date — from Edit Split Details on the split.
Changing percentages — propose the change and the other party approves it. See How do I edit a split?.
Reconnecting a bank — from your dashboard or Settings.
Reconnecting a platform account — from Settings → Integrations.
Getting a creator's payment link — Copy payment link on the split.
Urgent problems
For a failed payout, a charge that looks wrong, or a creator who cannot pay, email support directly and include the split name and amount. Money problems are prioritised.
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